Terms and Conditions
Terms and Conditions
All orders are subject to review and acceptance by Holy Smoke Concepts, LLC. As all prices are subject to change, your order may not be accepted, or we may have to communicate price changes or availability issues to you after you place your order.
Holy Smoke Concepts, LLC is a registered trademark of Holy Smoke Concepts, LLC. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2021 by Holy Smoke Concepts, LLC.
All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted.
The name of Holy Smoke Concepts, LLC or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission.
The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Holy Smoke Concepts, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason. Holy Smoke Concepts, LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (USD) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Holy Smoke Concepts, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Holy Smoke Concepts, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Holy Smoke Concepts, LLC shall immediately issue a credit to your credit card account in the amount of the charge.
Return Policy and 30 Day Limited Guarantee
Every product you buy from Holy Smoke Concepts, LLC is backed first by the product manufacturer's or supplier’s warranty. Holy Smoke Concepts, LLC's 30 day limited guarantee may also apply. Holy Smoke Concepts, LLC's 30 day limited guarantee provides for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for Holy Smoke Concepts, LLC’s 30 day limited guarantee or if other coverage applies, please contact us.
Software, consumables and some other categories of products that do not qualify for Holy Smoke Concepts, LLC’s 30 day limited guarantee have less extensive returns privileges and may be supported exclusively through the manufacturer’s or supplier’s warranty. Please check the item listing for specific details regarding individual products coverage. Terms and conditions may vary by manufacturer, supplier or product. Holy Smoke Concepts, LLC will assist customers whenever possible in gaining satisfaction with product manufacturers and suppliers.
All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, all disks, registration cards, inner packing materials and other accessories and be received within 30 days of the date shipped. We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by Holy Smoke Concepts, LLC or when the product manufactures or distributors return policies supersede ours.
Bundled items are included while supplies last. Items of similar or greater value may be substituted.
There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
LIMITATION OF LIABILITY
In no event shall Holy Smoke Concepts, LLC or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse.
UPS and USPS Ground: 3 - 8 Business Days
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING AND HANDLING
Shipping and charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
Risk of Loss
If the Customer provides Holy Smoke Concepts, LLC with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for Holy Smoke Concepts, LLC, title to products and risk of loss or damage during shipment passes from Holy Smoke Concepts, LLC to Customer upon shipment from Holy Smoke Concepts, LLC's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Holy Smoke Concepts, LLC to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Holy Smoke Concepts, LLC retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.
If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported by Holy Smoke Concepts, LLC were exported in accordance with such regulations. Diversion, use, export or re-export contrary to law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under the law to receive commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the country.
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS
You and Holy Smoke Concepts, LLC agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from Holy Smoke Concepts, LLC by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in "Collin County, Texas" .
We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org . You and Holy Smoke Concepts, LLC agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and Holy Smoke Concepts, LLC agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted. If you wish to begin arbitration against Holy Smoke Concepts, LLC you must file a case with the American Arbitration Association.
This Arbitration Agreement affects your legal rights. Arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and Holy Smoke Concepts, LLC are each waiving the right to a trial by jury or to participate in a class action.